Privacy Policy

1. Who We Are

This Privacy Policy applies to SAMUELS LOGISTICS LTD, a company incorporated in England and Wales (Company Number 17174026), whose registered office is at 43 Mold Road, Bwcle, United Kingdom, CH7 2JA.

We are the Data Controller for personal data collected through this website. If you have any questions about this policy or how we handle your data, contact us at: [email protected].

2. What Data We Collect

We only collect personal data that you voluntarily provide to us. This may include:

• Your name
• Company name (if applicable)
• Email address
• Phone number
• Details of your shipment enquiry (collection address, destination, cargo type)

We collect this data when you submit our contact or quote request form, or when you contact us directly by phone or email.

We may also collect anonymous technical data through cookies (see Section 7).

3. How We Use Your Data

We use your personal data solely to:

• Respond to your enquiry or quote request
• Communicate with you regarding the services you have requested
• Fulfil any transport or logistics services you subsequently engage us for
• Comply with our legal and regulatory obligations

We do not use your data for marketing purposes without your explicit consent. We do not sell, rent, or trade your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

• Legitimate interests — to respond to your enquiry and provide the requested service
• Performance of a contract — when you engage us for logistics services
• Consent — for any optional communications (e.g., marketing), where separately provided
• Legal obligation — where required by law (e.g., tax records)

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purpose for which it was collected:

• Enquiries that do not result in a contract: up to 6 months
• Active client records: for the duration of our relationship plus 6 years (UK legal requirement for business records)

After these periods, data is securely deleted or anonymised.

6. Data Sharing

We do not share your personal data with third parties except:

• Carriers and transport partners — only the data necessary to fulfil your shipment (e.g., collection/delivery address, contact name and phone)
• IT service providers — where they process data on our behalf (e.g., email hosting), subject to Data Processing Agreements
• Regulatory authorities — if required by law or legal process

Any third party we share data with is required to handle it in accordance with UK GDPR standards.

7. Cookies

This website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use:

• Strictly necessary cookies — required for the site to function (e.g., remembering your cookie preference)
• Analytics cookies — only with your consent, to understand how visitors use our site (e.g., Google Analytics or similar). These are anonymised where possible.

You can accept or decline non-essential cookies via the banner shown on your first visit. You can also manage cookies through your browser settings at any time.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — ask us to delete your data (subject to legal retention obligations)
• Right to restriction — ask us to limit how we process your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is consent-based, you may withdraw at any time

To exercise any of these rights, contact us at: [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This website is served over HTTPS. Access to personal data within our business is restricted to authorised personnel only.

10. Third-Party Links

This website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us